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Aspinline: Coronavirus Impact Updates

Aspinline 01 / 01 / 70

Aspinline: Coronavirus Impact Update

(This post will be updated continuously. It was originally published on January 31, 2020)

Minimal Impact

MINIMAL IMPACT

Aspinline is operating with a reduced workforce as a result of COVID-19.

All aspects of the business (online ordering, email responses, quotes, artwork approval, delivery etc.) will continue as normal but our response time may be reduced.

Our leads times are back to normal.

Thank you for your continued support and understanding during this time.

Please feel free to contact us on 0117 956 6657 or [email protected]

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Latest Updates:

10/07/20, 09.44:

Aspinline is operating with a reduced workforce as a result of COVID-19.

All aspects of the business (online ordering, email responses, quotes, artwork approval, delivery etc.) will continue as normal but our response time may be reduced.

Our leads times are back to normal.

Thank you for your continued support and understanding during this time.

20/05/20, 16:08:

Aspinline is operating with a reduced workforce as a result of COVID-19.

We are still accepting phone calls (0117 956 6657) and online chat is available during working hours.

All aspects of the business (online ordering, email responses, quotes, artwork approval, delivery etc.) will continue as normal but our response time may be reduced.

Thank you for your continued support and understanding during this time.

23/03/20, 13:45:

Aspinline is operating with a reduced workforce as a result of COVID-19.

We are still accepting phone calls (0117 956 6657) but online chat is unavailable during this period.

All other aspects of the business (online ordering, email responses, quotes, artwork approval, delivery etc.) will continue as normal but our response time will be reduced.

Thank you for your continued support and understanding during this time.

16/03/20, 14:55:

At Aspinline, the health & safety of our employees is our top priority.

We are closely monitoring the coronavirus (COVID-19) outbreak and following advice provided by health authorities. 

Our office hygiene measures have been stepped up and we are ensuring all employees are:

- Reguarly washing their hands

- Using hand sanitiser

- Disinfecting workspaces

Any employee showing symptoms will be asked to self isolate at home for 7 days in line with current government advice. 

If we are required to close our office, we have solid plans in place for staff to work remotely from home. 

We also want to reassure you that we will still be offering the same level of service to all customers during this time and your experience with Aspinline will remain the same as always. 

If anything changes, we will make sure to notify all customers as soon as we can.

We really appreciate your understanding and cooperation at this time.

17/02/20, 16:03:

All our products have now resumed production.

Lead times throughout the website have been updated. 

We are sending out emails to specific customers with updates regarding this today.


14/02/20, 15:40:

More products are now restarting production.

More orders have been scheduled for production and will commence shortly.

We are sending out emails to specific customers with updates regarding this today.


13/02/20, 13:45:

No new updates at this stage.


12/02/20, 12:30:

Our production facility has been approved and re-opened for some of our products. Full approval is estimated 17-20/02/20.

Many orders have now been scheduled for production and will commence shortly.

We are sending out emails to specific customers with updates regarding this today. 


11/02/20, 10:50:

No new updates at this stage.


10/02/20, 11:45:

We will be contacting all customers today with an update.

Our production facilities must meet strict quarantine procedures to prevent any further spread of the virus before they can re-open. The local Chinese government mut approve our facilities before production can start again. All applications have been submitted and we now await approval.

Facility approval is estimated 17-20/02/2020. 


07/02/20, 11:07:

Production is due to resume on 13/02/20. 

Please contact us if you have any questions or issues at all. Thank you for your continued understanding.


06/02/20, 13:19:

Production is due to resume on 13/02/20.

Please contact us if you have any questions or issues at all. Thank you for your continued understanding. 


05/02/20, 10:50:

Production will now resume on 13/02/20. A further closure extension was implemented by the Chinese Government today as a precaution. 

We will be assessing how this extension affects current delivery date schedules and we will provide updates ASAP.


04/02/20, 10:30:

We are continuing to send out delivery update emails to our customers with current orders. Lead times are being affected, but to a lesser degree than we first had anticipated, which is good news :)

Production of all our custom products will resume on 10/02/20.

If your order delivery date has been affected we will be providing updates to individuals directly, no later than 17:30 on 04/02/20. 

New orders: We are currently estimating 15-20 business day extensions of our standard lead times. 

Woven Patches, Woven Labels, PVC Keyrings, PVC Patches:

Our production facility staff (both administrative and production) for the products listed above will not be returning to work until 10/02/20. We will be providing an update via email this afternoon for customers ordering the products above. 


03/02/20, 09:50:

Some administrative staff at our production facilities have returned to work, and we are in contact with them.

We are beginning to provide some customers with updates delivery dates, these are being sent out this morning.

Production of our custom products will resume on 10/02/20.

If your order delivery date has been affected we will be providing updates to individuals directly, no later than 17:30 on 04/02/20. 

New orders: We are currently estimating 15-20 business day extensions of our standard lead times. 


31/01/20, 17:15:

We have sent out emails to customers whose delivery dates will be directly impacted by Coronavirus.


31/01/20, 16:15:

For new orders we are currently estimating 15-20 business day extensions of our standard lead times. 


31/01/20, 15:30:

Production of our custom products will resume on 10/02/20. Due to this delay some order lead times will be affected. If your order has been affected we will be providing updates to individuals directly, no later than 17:30 on 04/02/20.


31/01/20, 14:00:

Aspinline: Coronavirus impact updates page created.

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Aspinline is committed to informing our customers about how the Coronavirus may or may not affect the delivery dates of current and future orders. We are in constant contact with our production facilities, and offering live updates when they are available. 

The Chinese government is taking measures to stop the spread of Coronavirus. One way they are doing this, is to halt the mass production of products and goods across the country until 10/02/20.

In the cities where our production facilities are located; life is normal but they must follow the instructions set out by the government as a precaution.

This blog post will be frequently updated, so please feel free to check in again soon. If there are any major developments that will directly affect customer orders, rest assured we will make direct contact.

Thank you very much, and remember you can contact us via [email protected] or 0117 956 6657.